HIGHLIGHTS OF QUALIFICATIONS

EMPLOYMENT HISTORY

7/13/2015 - Present

Company Name/Job Title

Byers Engineering www.byers.com /OSP Engineer

Atlanta, Ga.

ü      Engineered connectivity from dark fiber to cell sites both aerially and buried

ü      Perform the necessary research with railroad companies, in county records, Google Maps,  site pictures, and PLAT drawings to engineer jobs

ü      Specialize in RR and river crossing designs

ü      Streamlined the fielding process on the Zayo project by creating abbreviated fielding codes that are understood by both the fielders and the drafters

8/4/2014 - 7/13/2015

Company Name/Job Title

Trained as an OSP Engineer

4/8/2014 - 8/14/2014

Atlanta, Ga.

ü      Translate the required physical work into Windstream units for installation and billing purposes

ü      Perform the necessary research in county records, Google Maps,  site pictures, cable counts, and PLAT drawings to engineer  fiber (L-runs)and/or site (ES)engineering projects

ü      Generate field notes for Windstream CAF projects. Utilize field notes to engineer notes to projects and then create project drawings in Microstation and/or Powerpoint while following the stipulated standards

Company Name/Job Title

Mitel (www.mitel.com/Technical Instructor

Location

Duties & 
Responsibilities

Atlanta, Ga.

ü      Trained both customers and internals on the Mitel MiVoice Office AKA Mitel 5000

ü       Performed all administrative duties including pre-class registration and evaluations

ü      Continually provided feedback to course developers to improve the training experience

ü      Administered the certification test.

ü      Certified on the MiVoice Office AKA Mitel 5000 

12/10/2012 -10/13/2013

Company Name/Job Title

RFID Institute of South Africa (www.rfidtec.co.za /Business Solutions Manager

Duties &
Responsibilities

ü      Trained companies on RFID enabled solutions and their applications

ü      Managed the sales process

ü      Managed vendor relationships

ü      Designed and implemented business strategies and processes

ü      Fulfilled a 25% domestic travel responsibility

1/31/2011 – 9/1/2012

Company Name/Job Title

Vox Datapro (www.voxtelecom.co.za /Corporate Communication Consultant

Location

Cape Town, South Africa

Duties &
Responsibilities

ü      Designed and sold converged IP communications solutions to B2B customers ; these included corporate access, hosting, VoIP, VPNs, storage, virtualization, broadband, Rightfax, Saas, digital signage, visual communications, SEO, and other services

ü      Exceeded my quota 80% of the time after six month up-skilling period

7/1/2005 - 4/28/2010

Company Name/Job Title

Intec  now known as CSG International (www.csgi.com /Sr. Technical Trainer

Location

Atlanta, Georgia  USA

Duties &
Responsibilities

ü      Taught proprietary bespoke mediation software applications globally

ü      Designed and created interactive CBT training materials in Captivate

ü      Created training documentation including labs

ü      Tested solutions applications using Oracle and SQL

ü      Served as TL9000 quality auditor and quality manager

ü      Project managed training development projects

ü      Supported sales efforts by responding to RFIs, developing and delivering proof of concept demonstrations

ü      Facilitated on-site UATs (User Acceptance Test)

ü      Fulfilled a 50% international  and domestic travel responsibility

10/1/2004 – 7/1/2005

Company Name/Job Title

Cameron Brown & Associates/Corporate Technical Recruiter

Location

Smyrna, GA  USA

Duties &
Responsibilities

ü      Used my technical knowledge and mastery of the internet to identify outstanding employment candidates for companies such as IBM, AT&T, Coca Cola, Lockheed, Northrup Grumman and others

3/1/2004 – 10/1/2004

Company Name/Job Title

TekSystems (www.teksystems.com)/Contract Technical Trainer

Location

Durham, NC USA

Duties &
Responsibilities

ü      Trained AT&T personnel domestically on the provisioning and maintenance of the Lucent PSAX series of core and edge switches and on the protocols ATM and Frame Relay that traversed these switches

ü      Developed training documentation and edited and customized existing training documentation for all the courses

ü      Fulfilled a 75% domestic travel responsibility

3/3/2003 – 5/2/2003

Company Name/Job Title

International Systems Strategies (www.issnet.com) Contract Instructional Designer/ Trainer

Location

Atlanta, Georgia USA

Duties &
Responsibilities

ü      Trained the Bellsouth Network Response Centre personnel in around the country on ATM and Frame Relay protocols, ADSL troubleshooting,.

and on the provisioning and maintenance of Lucent core and edge switches

ü      Customized and updated the training documentation for all the courses

ü      Fulfilled a 75% domestic travel responsibility

9/2/2002 – 3/3/2003

Company Name/Job Title

Echostar Communications (www.dish.com) Receiving Manager

Location

Suwannee, GA USA

Duties &
Responsibilities

ü      Managed a team of twelve in the product receiving process

ü      Trained and coached my team to use new production applications and provided technical support for these applications

ü      Generated daily and weekly productivity reports

ü      Improved productivity by a documented 50% during my tenure.

10/2/2000 – 9/2/2002

Worked as a corporate technical recruiter with Cameron Brown during employment pause.  See details above.

3/1/1999 – 10/1/2000

Company Name/Job Title

Lucent Technologies/ Senior Technical Trainer

Location

Marlborough, Massachusetts  USA

Duties &
Responsibilities

ü      Provided bespoke-on-site training and coaching to Bellsouth technicians on Lucent Core switches, PSAX 1250 edge devices, IMA (Inverse Multiplexing over ATM), SMDS, ATM, Frame Relay, NMS systems, network troubleshooting and provisioning procedures

ü      Provided technical support; designed, and delivered customized courses for other Lucent customers

ü      Project managed instructional design efforts

ü      Supported e-learning and certification program initiatives

ü      Fulfilled a 25% international and domestic travel responsibility

8/1/1988 10/2/1998

Company Name/Job Title

AT&T Tridom (purchased by Spacenet above)/Sales Engineer, Hub Project Engineer, Project Engineer, Manager of Network Operations, Network Technician

Location

Marietta, Georgia  USA

Duties &
Responsibilities

Sales Engineer  12/95 – 10/97

ü      Designed customer network connectivity solutions for international private hub packet switched VSAT WAN networks

ü      Proactively monitored customer’s pre/post-sales implementations ensuring successful installations and discovering new business opportunities

ü      Provided technical support and training on new applications and protocols to customers and engineers throughout the world

ü      Responded to RFIs/RFPs and provided presentation/demonstration and trade show support

ü      Identified production problems in hardware and software; worked with engineering for fixes; tested the fixes, and then managed their release to the field

Hub Project Engineer 5/91 – 12/95

ü      Designed, installed and supported domestic and international satellite hubs throughout the world

ü      Performed program/project management and process development task.

ü      Managed the budget for satellite hub system implementations globally

ü      Designed and managed the installation of the AT&T Global VSAT Service hub in Atlanta

ü      Supported both presales and post-sales business opportunities.

Manager of Network Operations  9/89 – 5/91

ü      Managed a 7x24 support centre

ü      Generated efficiency and other reports for the executive team

ü      Conducted performance reviews

ü      Served as managerial point of escalation

Network Technician  8/88 – 9/89

ü      Performed installation of VSAT’s and technically supported the Clearlink global VSAT network

ü      Fulfilled a 50% international and domestic travel responsibility

EDUCATION AND TRAINING